🚚 Shipping Policy — Opel Home

Effective Date: 20 October 2025
Applies to: Orders shipped within the UAE and selected international destinations

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1. 📍 Shipping Coverage

🇦🇪 United Arab Emirates (Primary Market)

Opel Home ships to all seven Emirates within the United Arab Emirates:

• Abu Dhabi

• Dubai

• Sharjah

• Ajman

• Umm Al Quwain

• Ras Al Khaimah

• Fujairah

🌍 International Shipping (Selected Countries)

In addition to the UAE, Opel Home also ships to the following countries:

• United Kingdom (UK)

• United States of America (US)

• Egypt

📌 International shipping availability, fees, and delivery timelines vary by destination and will be displayed at checkout where applicable.

🚫 Shipping Restrictions (All Regions):
We do not ship to:

• P.O. Boxes or parcel lockers

• Incomplete or unverifiable addresses

• Sanctioned or restricted regions

All orders must include a complete street address and a valid mobile number.

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2. 🕒 Order Processing & Handling Time

• Processing Time: 0–1 business day

• Working Days: Monday to Friday (excluding UAE public holidays)

• Order Cut-Off Time:

  • Orders confirmed before 13:00 GST are processed and dispatched the same business day

  • Orders placed after 13:00 GST are processed the next business day

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3. 🚚 Delivery Methods, Timelines & Costs

🇦🇪 UAE Deliveries

🌍 International Deliveries (UK, US, Egypt)

• Delivery Method: International courier partners

• Estimated Delivery Time: Displayed at checkout

• Shipping Fees: Calculated at checkout based on destination, weight, and size

📦 Delivery timelines begin once the order is dispatched and may vary due to customs clearance or courier capacity.

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4. 🛒 Pre-Orders & Made-to-Order Products

Some products may be offered as pre-orders or made-to-order items.

• Estimated production or lead times are clearly stated on each product page

• Orders containing such items will ship once all items are ready, unless otherwise arranged with customer support

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5. 🔍 Order Tracking

• A tracking number will be sent via email and/or SMS once your order is dispatched

• Tracking updates may take up to 24 hours to activate

• Customers can track shipments via the courier’s official website

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6. 💸 VAT, Customs & Taxes

🇦🇪 UAE Orders

• Prices include UAE VAT (where applicable)

• No additional customs or import duties apply

🌍 International Orders (UK, US, Egypt)

• Prices do not include customs duties, import taxes, or local VAT

• Any such charges are the responsibility of the customer and payable upon delivery

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7. 🏠 Delivery Attempts & Failed Deliveries

Courier partners will attempt delivery at least once.

Delivery may fail due to:

• Incorrect or incomplete address

• Recipient unavailable or unreachable

• Refusal to accept the parcel

If delivery fails:

• We will contact you to arrange redelivery

• Returned orders may be:

  • Refunded (excluding non-refundable courier fees), or

  • Reshipped (additional charges may apply)

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8. 📦 Split Shipments

• Orders with multiple items may ship in separate packages

• Each shipment will have its own tracking number

• No extra shipping fees apply for split shipments

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9. ⚠️ Delivery Delays

Delivery may be affected by factors beyond our control, including:

• Weather conditions

• Courier or customs delays

• Public holidays

• Operational or technical issues

While Opel Home is not liable for such delays, we will provide assistance where possible.

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10. 📮 Lost or Damaged Parcels

If your order is delayed, lost, or damaged:

Please contact us within 48 hours of expected or actual delivery and provide:

• Photos of the item and packaging

• A written description of the issue

Upon validation, we may offer:

• Replacement

• Store credit

• Full refund (as appropriate)

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11. 🚫 Shipping Limitations

We cannot fulfill orders that involve:

• Restricted or sanctioned destinations

• Items requiring special handling not supported by standard couriers

• Address or compliance issues preventing delivery

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12. 💬 Contact & Customer Support

For shipping inquiries or assistance:

📧 Email: order@opelhome.com
📱 Phone / WhatsApp (UAE): +971 54 548 6261
🕒 Support Hours: Monday–Friday, 9:00–18:00 GST

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13. 🔁 Policy Updates

Opel Home reserves the right to update this Shipping Policy at any time.
Any changes will take effect immediately upon publication on this page.

We encourage customers to review this policy periodically.