Privacy Policy

At Opelhome.ae, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect
   We may collect the following types of information:
   
   Personal Information: Such as your name, email address, phone number, delivery address, and payment details when you place an order or register an account.
   
   Technical Data: Including IP address, browser type, device information, and pages visited, which help us improve user experience.
   
   Cookies: We may use cookies to enhance your browsing experience. You can manage cookie settings through your browser preferences.
   
   
   
2. How We Use Your Information
   The information we collect may be used for the following purposes:
   
   To process orders and deliver products
   
   To improve our website and services
   
   To communicate with you regarding your orders or inquiries
   
   To send marketing communications (only if you have opted in)
   
   To comply with legal obligations and protect against fraud
   
   
   
3. Information Sharing and Disclosure
   We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your data with:
   
   Service providers who assist with payment processing, delivery, and customer support
   Government or regulatory bodies when required by law
   
   All third-party partners are obligated to keep your information confidential and use it only for the purposes specified.
   
   
   
4. Data Security
   We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
   
   
   
5. Your Rights
   If you are a resident of the United Arab Emirates, you have the right to:
   
   Access the personal data we hold about you
   Request correction or deletion of your data
   Withdraw your consent to marketing communications at any time
   
   To exercise these rights, please contact us using the details provided below.
   
   
   
6. Third-Party Links
   Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies separately.
   
   
   
7. Changes to This Policy
   We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically.
   
   
   
8. Contact Us
   If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: info@opelhome.com

 

 

Privacy Policy – 
Data Collection & Use

Clearly state what customer data is collected (e.g., name, phone number, messages).

Explain how this data is used (e.g., for customer support, order updates, etc.).

Data Sharing with Third Parties

Disclose any sharing of data with third-party platforms or service providers (e.g., CRM tools, analytics, WhatsApp API providers).

User Consent

Mention that by providing their phone number, users consent to receive WhatsApp messages from your business.

Opt-Out/Unsubscribe Mechanism

Explain how users can opt out of receiving WhatsApp messages at any time.

Data Retention & Security

Mention how long customer data is retained and how it is securely stored/protected.

Compliance with Legal Obligations

A statement about complying with local data protection laws and Meta’s data handling requirements.

Terms & Conditions – Mandatory Inclusions:
Communication Clause

Clearly mention that users agree to receive transactional and promotional messages via WhatsApp.

User Responsibilities

State that users must provide accurate contact details and not misuse the WhatsApp channel.

Opt-Out & Grievance Redressal

Add an easy-to-understand clause about opting out of communication and how users can raise complaints.

Limitation of Liability

Include a disclaimer limiting your liability for third-party misuse or external issues related to the WhatsApp platform.

Updates to the Policy

Mention how users will be informed if the T&C or Privacy Policy is updated.