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What is OpelHome known for?
OpelHome is a luxury furniture brand based in the UAE, known for crafting timeless wooden pieces that blend modern elegance with soulful craftsmanship.
Where is your furniture made?
All OpelHome furniture is proudly designed and handcrafted in the UAE, using premium, sustainably sourced wood.
Do you offer custom or made-to-order furniture?
Yes, we accept custom orders based on your specific size, finish, or design preferences. Please contact our team to discuss your requirements.
How do I place an order?
Orders can be placed directly through our website. Simply select your product, add it to your cart, and proceed to checkout with your delivery details and payment method.
Can I change or cancel my order after placing it?
Yes, you can request a change or cancellation within 24 hours of placing your order by contacting our customer support team.
What payment methods do you accept?
We accept all major debit and credit cards, as well as secure online payment gateways supported in the UAE.
Do you offer EMI or payment plans?
Yes, we offer flexible payment options including interest-free EMI on select cards. Please check at checkout or contact us for details.
How long does delivery take?
Delivery times vary based on the product. For ready pieces, delivery usually takes 5–7 working days. Custom or made-to-order items may take 3–5 weeks.
Do you offer white-glove delivery service?
Yes, all OpelHome deliveries include white-glove service — our team will deliver, unpack, assemble, and stage your furniture in the room of your choice.
Do you deliver across the UAE?
Yes, we currently offer delivery to all Emirates across the UAE.
Is there a delivery charge?
Standard delivery is free across most locations in the UAE. For remote or hard-to-reach areas, a nominal delivery fee may apply.
What is your return policy?
We accept returns within 7 days for eligible items that are unused and in their original condition. Custom-made or personalized furniture is non-returnable.
How do I request a return or exchange?
To initiate a return, please contact our customer support team with your order number and reason for return. We’ll guide you through the process.
What if my item arrives damaged?
We take great care in packaging, but if your item arrives damaged, contact us within 48 hours of delivery with photos. We'll arrange for a replacement or repair as needed.
Do you offer warranty on your furniture?
Yes, our products come with a limited warranty covering manufacturing defects. Duration and terms vary by product — please refer to individual product pages.
How do I care for my wooden furniture?
Use a soft, dry cloth for daily cleaning. Avoid direct sunlight, excessive moisture, and harsh chemicals. We also recommend occasional wood polishing for longevity.
Can I visit a showroom to see the furniture in person?
Currently, we operate online, but showroom visits may be arranged by appointment. Contact us to check availability near you.
How do I contact customer support?
You can reach us via email at support@opelhome.ae or through the contact form on our website. Our team is available from 10 AM to 7 PM (UAE time), Sunday to Thursday.
