FAQs

Frequently Asked Questions (FAQs)

I Just Placed an Order – When Will It Be Delivered?

Our standard delivery time is 3–4 working days for most UAE locations, and up to 5 working days for some areas. The actual delivery date may vary due to courier schedules, weather conditions, or other external factors.

Once your order is shipped, you will receive tracking details to monitor the most accurate delivery status.

Please note:

  • Your order may arrive in multiple shipments (1–2 batches).
  • If you receive only part of your order initially, the remaining items will be delivered separately with another tracking update.

If your order is delayed beyond the estimated timeframe or marked as delivered but not received, please contact our support team within 10 days of the order date.

Do You Deliver Outside the UAE?

No. We currently deliver within the United Arab Emirates only and do not offer international shipping at this time.

Is Delivery Free?

Yes. Delivery and assembly are free across the UAE with no minimum order value. Free delivery covers the first delivery attempt at your shipping address. Where a building has no service lift, delivery is made to the ground floor.

I Entered an Incorrect Address

If you have entered the wrong address, please contact us immediately.

You can:

We can update your address within 24 hours of placing the order.

Can I Cancel My Order?

Yes, you can cancel your order within 24 hours of placing it, provided it has not yet been shipped.

After delivery, you can still request a change-of-mind return within 72 hours — see below.

I Would Like to Return My Order

You can report an issue and request a return within 72 hours (3 days) of receiving your order.

  • Defective or damaged item — Opel Home covers the cost of return or replacement transport.
  • Change of mind — accepted within the same 72-hour window, provided the product has not been used or damaged. The return delivery charge is payable by the customer.

Full details are on our Refund & Return Policy.

My Item Arrived Damaged

We carefully pack all products with extra protection. However, in rare cases, damage may occur during transit.

If your item arrives damaged, please contact us within 72 hours of delivery with:

  • Your order number
  • Clear photos of the damaged product

Email: info@opelhome.com

Once verified, we will send a replacement free of charge.

My Item Fell & Got Damaged

Opel Home is not responsible for damages that occur after delivery due to misuse, accidents, or handling.

We only provide replacements or refunds for items that are:

  • Delivered damaged
  • Reported within 72 hours of delivery

Is There a Warranty?

Yes. All eligible products carry a 12-month warranty against manufacturing and workmanship defects, running from the date of delivery. It covers the wood and the manufacture of the product. It does not cover fabric, colour, cushions, padding or any other upholstery material, normal colour change, or issues caused by regular use. See our Warranty Policy.

Still Have Questions?

If your question wasn’t answered here, feel free to contact us.

📞 Phone / WhatsApp: +971 54 548 6261
📱 Delivery WhatsApp Line: +971 52 146 2516
📧 Email: info@opelhome.com
🕒 Opening hours: Every day, 9:00 AM – 7:00 PM

Our support team will respond within 24 hours.