Refund & Returns

Opelhome is a UAE-born and headquartered furniture retail and e-commerce brand, operating under Opelhome Furniture Trading Co. L.L.C. We are committed to delivering the Total Home Experience by offering unique, stylish, and trending home fashion pieces that also aim to create a positive impact on everyday living.

Our official website, www.opelhome.com, is fully owned and managed by Opelhome Furniture Trading Co. L.L.C — a limited liability company registered in the United Arab Emirates (Commercial License Number: 2532287.01). Through the platform, we provide a wide range of home and lifestyle products with delivery available across the UAE.

Refund & Return Policy

RETURNS

At Opelhome, we provide free collection service for all return-eligible items. Before completing your purchase, we recommend checking the Return Eligibility section (displayed under the Return Tab on each product page) to avoid any inconvenience.

Once your order is delivered, we advise you to carefully unwrap and inspect the product as per the instructions provided. Please note, not all items currently include assembly brochures, though our team is working towards adding them to upcoming product lines. For any missing assembly guides, our support team is ready to assist.

If your order has a defined delivery timeframe and you request an earlier delivery or cancel the order during that period, it will not be eligible for cancellation or refund. However, cancellations are permitted within 24 hours of order placement only.

RETURN WINDOW

You can request a return within 2–3 days of receiving your order. To do so, kindly contact our customer service team with your order details and reason for return. Requests beyond this timeframe cannot be accepted.

Once approved, the item will be collected from your address within 2–3 working days of submission.

REFUND PROCESS

Refunds are processed promptly, usually within 2–3 working days after the returned item is received and checked at our warehouse.

For orders paid online (Card, Tabby, or Tamara), refunds are issued to the same payment method. Please allow 5–7 working days for your bank to reflect the amount after we initiate it.
For Cash on Delivery (COD) or Card on Delivery payments, refunds are only provided as store credit, which can be used for future purchases.

RETURNING DAMAGED ITEMS

Please inspect your order immediately upon delivery. Any visible damage must be reported on the same day and the product must be returned in its original packaging. Once reported, we’ll notify our courier and arrange for a replacement.

If you cannot inspect the product immediately, inform us in advance about your preferred inspection window. Please note: accidental damages or damages due to incorrect handling after delivery are not covered under our policy.

UNSATISFIED WITH QUALITY

If you are not happy with the quality of your purchase, we will either:

Collect and refund your order in full, OR
Replace it with the same model or a similar alternative (based on your choice).

We only replace an item once if the same issue occurs repeatedly. Refunds/store credits in such cases are issued at no extra cost to you.

DISCLAIMERS

Delivery and collection are strictly at doorstep level. Some couriers may assist with removing packaging, though this is not guaranteed.
We strongly advise keeping the original packaging until you are fully satisfied with your order. Items returned without original packaging may be rejected.
Opelhome is not liable for special, incidental, or consequential damages such as personal injury, property loss, or additional expenses. Our maximum liability is limited to the purchase price of the product.

For damage claims caused by misuse or incorrect installation, we require clear photo/video evidence. Without proper documentation, refunds or replacements may be declined. Customers are responsible for proper usage and installation.

DAMAGE REPORTING GUIDELINES

To ensure quick resolutions, please provide the following (on the same day of receiving the product):

Clear photo or video of the damaged area.
If the item is wall-mounted (e.g., Mirror, Wall Art), include:
- Front and back view of the damaged product.
- Images/videos of mounting hooks and screws used.
- A full image/video of the wall where it was installed.